We put all the necessary resources in place to build and maintain our partnerships
How do we build solid partnerships? We involve all the necessary resources, working in the different departments, and listen to the specific needs of our business partners personally.
Sometimes we receive requests, perhaps on matters that are not within our competence or in our standard way of working, which require further clarifications and details. The most effective way to understand them is to meet the applicant in person and ask for support from someone who has the right expertise about the subject.
At GB Life we use the same approach but in a more zealous way: we periodically organize mini road shows to meet our partners, involving the right specialists to listen to the specific problems and requests, analyse them and discuss possible solutions together.
Following the latest mini roadshow, our Head of legal, Nicoleta Glodean, reported: “the open discussion we had with our counterparties allowed us to immediately identify the opportunities to develop a win-win solution” .
Nicola Troilo, from the Marketing department added: “the interesting interactions demonstrated how important those meetings are to understand our business partner’s needs. A successful business relationship is based 20% on administration topics (products, documentation, etc), 30% on client servicing and 50% on interactions between the 2 actors”.
The business partner’s Head of Client stated: “talking directly to Daniela Panaccia, the Head of Client Service, herself allowed us to explain clearly and in detail what we were expecting from them.
By bringing together people who speak the same language, counterparties who understand the most intrinsic aspects and details, we establish a relationship of trust and mutual understanding. A simple, effective and efficient way to build partnership.
Contact us to learn more about the advantages of establishing integrated partnership with us.